After sales service scope

The whole machine comes with a one-year warranty, and warranty parts are replaced and maintained for free

1. Guangchen will provide free on-site installation, debugging, training, and guidance for the first purchase of the machine;

2. Guangchen suggests that customers arrange for operators to come to the company for training and learning before formal use after purchasing the machine; The content includes: installation, debugging, use, maintenance, upkeep, and troubleshooting of machine software;

3. The machines sold by Guangchen are guaranteed for one year from the date of leaving the factory, except for vulnerable consumables and ink supply systems;

4. During the warranty period of the machine, we provide free repair upon returning to the factory, as well as free replacement and maintenance of warranty parts;

5. If there is a problem with the machine during the warranty period and it cannot be returned to the factory, we will provide free accessories for customers to replace on their own;

6. After the one-year warranty period of the machine ends, all parts replacement must be charged according to the sales price of Guangchen parts;

7. After the warranty period, Guangchen's after-sales technical personnel shall conduct at least 2 follow-up visits per year to timely understand and follow up on the usage of the customer's machine.

After sales service commitment

Quick, decisive, accurate, and thoughtful

Service tenet: Fast, decisive, accurate, and thoughtful

Service objective: To achieve customer satisfaction through high-quality service

Service efficiency: Guangchen promises to respond within four working hours upon receiving a repair report

If on-site repair is required, the arrival time standard is as follows:

It takes 4-12 hours to arrive at the scene within the urban area of Guangzhou

12-24 hour on-site arrival in the Pearl River Delta region

48-72 hours to arrive at the scene outside Guangdong Province

After sales service content and fees

Free training for first-time purchase

1. The free training period for the first purchase of the machine is 3 working days. If the training time needs to be extended, an appropriate training fee will be charged;

2. Upon receiving a repair report, priority should be given to providing phone or video guidance for repairs; If on-site maintenance is required, the customer shall bear the transportation and accommodation expenses of the technical personnel;

After sales service contact information

We will do our best to solve your problems and difficulties

1. If you purchase the machine from an authorized agent of Guangchen, the agent will provide the same training and services

2. If you purchase the machine directly from Guangchen, please contact us directly for any after-sales issues

3. After sales service working hours: Monday to Saturday 9:00-18:00 (excluding statutory holidays)

Contact phone number: 13927457121 Email address: guangchenhk@163.com    guangchen@tom.com